制表单位:阜阳市颍州区消费者保护委员会协会 二〇一七年年报 受理投诉统计表
|
类 别 |
总计 |
质量 |
安全 |
价格 |
计量 |
假冒 |
合同 |
虚假宣传 |
人格尊严 |
售后 服务 |
其他 |
|
|
合 计 |
213 |
100 |
6 |
4 |
|
3 |
43 |
1 |
|
20 |
36 |
|
|
一、家用电子电器类 |
34 |
17 |
|
|
|
1 |
|
1 |
|
11 |
4 |
|
|
视听产品 |
2 |
|
|
|
|
|
|
|
|
2 |
|
|
|
其中:平板电视机 |
2 |
|
|
|
|
|
|
|
|
2 |
|
|
|
显像管电视机 |
|
|
|
|
|
|
|
|
|
|
|
|
|
空气调节产品 |
|
|
|
|
|
|
|
|
|
|
|
|
|
其中:空调器 |
|
|
|
|
|
|
|
|
|
|
|
|
|
洗衣类产品 |
|
|
|
|
|
|
|
|
|
|
|
|
|
其中:洗衣机 |
|
|
|
|
|
|
|
|
|
|
|
|
|
厨房电器类产品 |
4 |
1 |
|
|
|
1 |
|
1 |
|
|
1 |
|
|
其中:电冰箱(柜) |
1 |
|
|
|
|
|
|
1 |
|
|
|
|
|
热水器 |
3 |
2 |
|
|
|
|
|
|
|
|
1 |
|
|
家用小电器产品 |
3 |
3 |
|
|
|
|
|
|
|
|
|
|
|
照摄像产品 |
|
|
|
|
|
|
|
|
|
|
|
|
|
其中:数码相机 |
|
|
|
|
|
|
|
|
|
|
|
|
|
数码摄像机 |
|
|
|
|
|
|
|
|
|
|
|
|
|
通讯类产品 |
24 |
13 |
|
|
|
|
|
|
|
8 |
3 |
|
|
其中:移动电话机 |
23 |
13 |
|
|
|
|
|
|
|
7 |
3 |
|
|
固定电话机 |
|
|
|
|
|
|
|
|
|
|
|
|
|
计算机类产品 |
1 |
|
|
|
|
|
|
|
|
1 |
|
|
|
台式计算机 |
|
|
|
|
|
|
|
|
|
|
|
|
|
便携式计算机 |
1 |
|
|
|
|
|
|
|
|
1 |
|
|
|
其他 |
|
|
|
|
|
|
|
|
|
|
|
|
|
二、服装鞋帽类 |
16 |
16 |
|
|
|
|
|
|
|
|
|
|
|
服装 |
11 |
11 |
|
|
|
|
|
|
|
|
|
|
|
鞋 |
4 |
4 |
|
|
|
|
|
|
|
|
|
|
|
帽 |
|
|
|
|
|
|
|
|
|
|
|
|
|
其他 |
1 |
1 |
|
|
|
|
|
|
|
|
|
|
|
三、食品类 |
8 |
2 |
2 |
|
|
1 |
|
|
|
|
3 |
|
|
食品 |
3 |
|
|
|
|
|
|
|
|
|
3 |
|
|
其中:米、面粉 |
|
|
|
|
|
|
|
|
|
|
|
|
|
食用油 |
|
|
|
|
|
|
|
|
|
|
|
|
|
肉及肉制品 |
1 |
|
|
|
|
|
|
|
|
|
1 |
|
|
水产品 |
|
|
|
|
|
|
|
|
|
|
|
|
|
乳制品 |
1 |
|
|
|
|
|
|
|
|
|
1 |
|
|
保健食品 |
|
|
|
|
|
|
|
|
|
|
|
|
|
其他 |
4 |
1 |
2 |
|
|
1 |
|
|
|
|
|
|
|
四、烟、酒和饮料类 |
7 |
1 |
|
1 |
|
1 |
|
|
|
1 |
3 |
|
|
烟草、酒类 |
4 |
1 |
|
|
|
|
|
|
|
1 |
2 |
|
|
其中:啤酒 |
3 |
1 |
|
|
|
|
|
|
|
|
2 |
|
|
白酒 |
1 |
|
|
|
|
|
|
|
|
1 |
|
|
|
非酒精饮料 |
1 |
|
|
|
|
1 |
|
|
|
|
|
|
|
其中:饮用水 |
|
|
|
|
|
|
|
|
|
|
|
|
|
其他 |
2 |
|
|
1 |
|
|
|
|
|
|
1 |
|
|
五、房屋及建材类 |
30 |
15 |
1 |
|
|
|
10 |
|
|
2 |
2 |
|
|
房屋 |
5 |
3 |
|
|
|
|
2 |
|
|
|
|
|
|
其中:商品房 |
5 |
3 |
|
|
|
|
2 |
|
|
|
|
|
|
装修建材 |
22 |
12 |
1 |
|
|
|
7 |
|
|
1 |
1 |
|
|
其他 |
3 |
|
|
|
|
|
1 |
|
|
1 |
1 |
|
|
类 别 |
总计 |
质量 |
安全 |
价格 |
计量 |
假冒 |
合同 |
虚假宣传 |
人格尊严 |
售后 服务 |
其他 |
|
|
六、日用商品类 |
29 |
12 |
1 |
3 |
|
|
5 |
|
|
2 |
6 |
|
|
儿童用品 |
5 |
2 |
|
|
|
|
1 |
|
|
1 |
1 |
|
|
其中:婴儿用品 |
|
|
|
|
|
|
|
|
|
|
|
|
|
婴幼儿奶粉 |
2 |
1 |
|
|
|
|
|
|
|
|
1 |
|
|
童装 |
1 |
1 |
|
|
|
|
|
|
|
|
|
|
|
童鞋 |
2 |
|
|
|
|
|
1 |
|
|
1 |
|
|
|
儿童卫生用品 |
|
|
|
|
|
|
|
|
|
|
|
|
|
儿童玩具 |
|
|
|
|
|
|
|
|
|
|
|
|
|
儿童车 |
|
|
|
|
|
|
|
|
|
|
|
|
|
家具 |
6 |
4 |
|
|
|
|
1 |
|
|
|
1 |
|
|
厨房用品 |
8 |
4 |
|
|
|
|
3 |
|
|
1 |
|
|
|
其中:燃气灶具 |
4 |
4 |
|
|
|
|
|
|
|
|
|
|
|
化妆品 |
1 |
|
1 |
|
|
|
|
|
|
|
|
|
|
卫生、清洁用品 |
2 |
|
|
2 |
|
|
|
|
|
|
|
|
|
五金交电 |
1 |
1 |
|
|
|
|
|
|
|
|
|
|
|
日用杂品 |
2 |
1 |
|
1 |
|
|
|
|
|
|
|
|
|
其中:眼镜 |
|
|
|
|
|
|
|
|
|
|
|
|
|
钟表 |
|
|
|
|
|
|
|
|
|
|
|
|
|
其他 |
4 |
|
|
|
|
|
|
|
|
|
4 |
|
|
七、首饰及文体用品类 |
9 |
7 |
|
|
|
|
1 |
|
|
|
1 |
|
|
首饰 |
4 |
4 |
|
|
|
|
|
|
|
|
|
|
|
文化用品 |
|
|
|
|
|
|
|
|
|
|
|
|
|
体育用品 |
|
|
|
|
|
|
|
|
|
|
|
|
|
健身器械 |
2 |
|
|
|
|
|
1 |
|
|
|
1 |
|
|
其他 |
3 |
3 |
|
|
|
|
|
|
|
|
|
|
|
八、医药及医疗用品类 |
1 |
1 |
|
|
|
|
|
|
|
|
|
|
|
中药、中成药 |
|
|
|
|
|
|
|
|
|
|
|
|
|
西药 |
1 |
1 |
|
|
|
|
|
|
|
|
|
|
|
医疗器械 |
|
|
|
|
|
|
|
|
|
|
|
|
|
保健用品 |
|
|
|
|
|
|
|
|
|
|
|
|
|
其他 |
|
|
|
|
|
|
|
|
|
|
|
|
|
九、交通工具类 |
20 |
13 |
|
|
|
|
2 |
|
|
2 |
3 |
|
|
自行车及零部件 |
9 |
8 |
|
|
|
|
|
|
|
1 |
|
|
|
其中:电动自行车 |
9 |
8 |
|
|
|
|
|
|
|
1 |
|
|
|
摩托车及助力车 |
|
|
|
|
|
|
|
|
|
|
|
|
|
其中:摩托车 |
|
|
|
|
|
|
|
|
|
|
|
|
|
汽车及零部件 |
9 |
4 |
|
|
|
|
2 |
|
|
1 |
2 |
|
|
其中:家用轿车 |
7 |
3 |
|
|
|
|
2 |
|
|
|
2 |
|
|
汽车零部件 |
2 |
1 |
|
|
|
|
2 |
|
|
1 |
|
|
|
其他 |
2 |
1 |
|
|
|
|
|
|
|
|
1 |
|
|
十、农用生产资料类 |
|
|
|
|
|
|
|
|
|
|
|
|
|
农用机械及配件 |
|
|
|
|
|
|
|
|
|
|
|
|
|
化肥 |
|
|
|
|
|
|
|
|
|
|
|
|
|
农药 |
|
|
|
|
|
|
|
|
|
|
|
|
|
种子 |
|
|
|
|
|
|
|
|
|
|
|
|
|
饲料 |
|
|
|
|
|
|
|
|
|
|
|
|
|
其他 |
|
|
|
|
|
|
|
|
|
|
|
|
|
十一、生活、社会服务类 |
44 |
11 |
2 |
|
|
|
18 |
|
|
|
13 |
|
|
餐饮服务 |
8 |
1 |
1 |
|
|
|
2 |
|
|
|
4 |
|
|
住宿服务 |
1 |
|
|
|
|
|
1 |
|
|
|
|
|
|
类 别 |
总计 |
质量 |
安全 |
价格 |
计量 |
假冒 |
合同 |
虚假宣传 |
人格尊严 |
售后 服务 |
其他 |
|
|
美容、美发 |
4 |
1 |
1 |
|
|
|
1 |
|
|
|
1 |
|
|
其中:医疗美容 |
|
|
|
|
|
|
|
|
|
|
|
|
|
洗涤、染色 |
1 |
1 |
|
|
|
|
|
|
|
|
|
|
|
其中:干洗服务 |
1 |
1 |
|
|
|
|
|
|
|
|
|
|
|
摄影及照片冲洗加工 |
11 |
1 |
|
|
|
|
7 |
|
|
|
3 |
|
|
中介服务 |
5 |
2 |
|
|
|
|
3 |
|
|
|
|
|
|
其中:房屋中介 |
2 |
|
|
|
|
|
2 |
|
|
|
|
|
|
出国、留学中介 |
|
|
|
|
|
|
|
|
|
|
|
|
|
家政中介 |
|
|
|
|
|
|
|
|
|
|
|
|
|
保养和修理服务 |
|
|
|
|
|
|
|
|
|
|
|
|
|
其中:电器维修 |
|
|
|
|
|
|
|
|
|
|
|
|
|
汽车修理 |
|
|
|
|
|
|
|
|
|
|
|
|
|
摩托车修理 |
|
|
|
|
|
|
|
|
|
|
|
|
|
农机修理 |
|
|
|
|
|
|
|
|
|
|
|
|
|
社会服务 |
|
|
|
|
|
|
|
|
|
|
|
|
|
其中:家政服务 |
|
|
|
|
|
|
|
|
|
|
|
|
|
搬家服务 |
|
|
|
|
|
|
|
|
|
|
|
|
|
其他 |
14 |
5 |
|
|
|
|
4 |
|
|
|
5 |
|
|
十二、房屋装修及物业服务 |
3 |
|
|
|
|
|
3 |
|
|
|
|
|
|
房屋装修 |
|
|
|
|
|
|
|
|
|
|
|
|
|
物业服务 |
|
|
|
|
|
|
|
|
|
|
|
|
|
其中:保安服务 |
|
|
|
|
|
|
|
|
|
|
|
|
|
存、停车管理 |
|
|
|
|
|
|
|
|
|
|
|
|
|
其他 |
|
|
|
|
|
|
|
|
|
|
|
|
|
十三、旅游服务 |
|
|
|
|
|
|
|
|
|
|
|
|
|
旅游 |
|
|
|
|
|
|
|
|
|
|
|
|
|
其中:境内旅游 |
|
|
|
|
|
|
|
|
|
|
|
|
|
境外旅游 |
|
|
|
|
|
|
|
|
|
|
|
|
|
其他 |
|
|
|
|
|
|
|
|
|
|
|
|
|
十四、文化、娱乐、体育服务 |
5 |
1 |
|
|
|
|
2 |
|
|
2 |
|
|
|
放映、演出服务 |
|
|
|
|
|
|
|
|
|
|
|
|
|
健身服务 |
5 |
1 |
|
|
|
|
2 |
|
|
2 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
其他 |
|
|
|
|
|
|
|
|
|
|
|
|
|
十五、邮政业服务 |
|
|
|
|
|
|
|
|
|
|
|
|
|
快递服务 |
|
|
|
|
|
|
|
|
|
|
|
|
|
邮政基本服务 |
|
|
|
|
|
|
|
|
|
|
|
|
|
其他 |
|
|
|
|
|
|
|
|
|
|
|
|
|
十六、电信服务 |
1 |
1 |
|
|
|
|
|
|
|
|
|
|
|
固定电话服务 |
|
|
|
|
|
|
|
|
|
|
|
|
|
移动电话服务 |
1 |
1 |
|
|
|
|
|
|
|
|
|
|
|
其他 |
|
|
|
|
|
|
|
|
|
|
|
|
|
十七、互联网服务 |
|
|
|
|
|
|
|
|
|
|
|
|
|
网络接入服务 |
|
|
|
|
|
|
|
|
|
|
|
|
|
其中:有线宽带接入 |
|
|
|
|
|
|
|
|
|
|
|
|
|
无线宽带接入 |
|
|
|
|
|
|
|
|
|
|
|
|
|
经营性互联网服务 |
|
|
|
|
|
|
|
|
|
|
|
|
|
其中:网络游戏 |
|
|
|
|
|
|
|
|
|
|
|
|
|
其他 |
|
|
|
|
|
|
|
|
|
|
|
|
|
十八、金融服务 |
|
|
|
|
|
|
|
|
|
|
|
|
|
类 别 |
总计 |
质量 |
安全 |
价格 |
计量 |
假冒 |
合同 |
虚假宣传 |
人格尊严 |
售后 服务 |
其他 |
|
|
储蓄服务 |
|
|
|
|
|
|
|
|
|
|
|
|
|
银行卡服务 |
|
|
|
|
|
|
|
|
|
|
|
|
|
其中:信用卡服务 |
|
|
|
|
|
|
|
|
|
|
|
|
|
银行缴费服务 |
|
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其他 |
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十九、保险服务 |
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人寿保险 |
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其中:医疗保险 |
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人身保险 |
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财产保险 |
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其中:汽车保险 |
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家庭财产保险 |
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其他 |
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二十、卫生保健服务 |
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医疗服务 |
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整形服务 |
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其他 |
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二十一、教育培训服务 |
2 |
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2 |
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教育服务 |
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其中:幼儿教育 |
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课外辅导 |
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培训服务 |
1 |
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1 |
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其他 |
1 |
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1 |
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二十二、公共设施服务 |
1 |
1 |
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交通运输 |
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其中:铁路客运 |
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航空客运 |
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公路客运 |
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城市公共交通 |
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出租汽车 |
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公用事业 |
1 |
1 |
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其中:电力服务 |
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自来水服务 |
1 |
1 |
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供暖服务 |
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燃气服务 |
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有线、卫星电视服务 |
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其他 |
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二十三、销售服务 |
2 |
2 |
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店面销售 |
1 |
1 |
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媒体购物 |
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其中:网络购物 |
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电视购物 |
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广播购物 |
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其他 |
1 |
1 |
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二十四、其他商品和服务 |
1 |
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1 |
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农业生产技术服务 |
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宠物及宠物用品 |
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殡葬服务及用品 |
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其他 |
1 |
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1 |
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